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The Online Customer- Why Support Should Matter to Online Retailers [infographic]

Last updated 5 years ago

It’s true that shopping online, while convenient, loses some of the personal touch of shopping. When you need help, sometimes all you can turn to is the FAQ page, which inevitably will not have the answer to your terribly original question. But, as the infographic below observes, many companies are ramping up their online customer service options because of the direct correlation between quality customer service and repeat sales.

Whether you are an online shopper or the customer service manager at an online store, take a look at this infographic for some facts and statistics about how online shopping has grown over the years and what customers want from an online shopping experience. [via]

Source:  Daily Infographic, The Online Customer by Lindsey Savino 

You are losing 20% of Online Customers by not utilizing Live Chat on your site.  See how it works

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